90 Day Money Back Guarantee!
We get it’s hard to trust a product that sounds too good to be true. That’s why we’re proud to offer our 90-day money-back guarantee! If you decide within 90 days (of delivery date) that you do not like the product, you’re entitled to send it back for a refund or exchange!
How to claim your money back:
1. Trial our Handset for at least 70 Days from date of delivery, but for no more than 90 days.
2. If you are not completely satisfied by the performance of our Handset, email a customer care representative at [email protected]
3. Once approved, return the Handset (in its original packaging) via a trackable mail service 100 days from the date of purchase to the address provided by our customer care representative.
When you return you will be eligible for:
1. An exchange (of equal value to your original order) or
2. A refund on the order (less shipping cost).
To be eligible for the 90 Day Money Back Guarantee, you must meet the following criteria:
– Item must be in the original packaging and must not be damaged.
– Return must be initiated within 90 days of delivery.
– Return shipping is the customer responsibility.
– Shipping cost is not refundable.
– Return must be approved by Carlany customer support (do not send back to the address on your package).
To return your product, please email us to: [email protected]